Your Survival Guy got a job fresh out of Babson College at “the family business,” a.k.a., Fidelity Investments, which has been run by the Johnson family since its founding. Recently, the company’s current Chairman and CEO, Abigail Johnson, reported on its success in 2025, with a big jump in revenue, 15%, since last year. She wrote:
Fidelity Investments posted strong financial and operating results in 2025. We ended the year with $37.7 billion in revenue, up 15% from the prior year. We increased operating income by 24% to $12.7 billion. Our Asset Management team had another strong year of performance across our equity, high income, investment grade, and money market funds. While we have become a broadly diversified financial services company, Fidelity was founded as an asset management company, and a long-term investor mindset continues to help drive our growth.
While a resilient stock market and higher interest rates helped fuel our financial results, the more lasting determinants of long-term success are delivering exceptional customer service and growing market share. Over the past year, we accomplished both objectives. We continued to build strong, long-term relationships with our customers, launched new products, expanded services, and enhanced digital experiences.
The company’s long-term commitment to strengthening the financial well-being of customers resulted in several milestones in 2025. Our brokerage business launched Fidelity Trader+ TM, an integrated ecosystem for advanced traders that delivers real-time insights, dynamic visual analytics, and powerful tools across web, desktop, and mobile. In the initial months after launch, we exceeded our monthly user engagement goals, and we were averaging about 1.4 million users at the end of 2025. We also launched 3 exchange-traded funds last year, expanding our exchange-traded lineup to 75 funds and growing our exchange-traded assets under management to $148 billion.
We believe that our hybrid support model of live channel support combined with leading digital tools is a winning combination. We meet customers where they are, whether it’s on our apps, the web, in person at one of our Investor Centers, on a phone call, or through social media platforms.
An increasingly important area of customer service is social media, and over the past year, we doubled the users of Fidelity’s Reddit community. We also enhanced the digital experiences for brokerage customers, including a new onboarding checklist for new accounts and an updated enrollment experience for those who choose to participate in our Fully Paid Lending Program. We have transitioned more than 1 million customer accounts to Fidelity’s Unified Managed Household platform since its launch last year, enabling clients to create and execute comprehensive, multi-account, multi-goal, tax-optimized saving and investment plans.
To prepare for our next wave of growth, we continued to launch new tools and businesses, as well as spur innovation. Fidelity Charitable® modernized its historically paper-based workflows by adding electronic fund transfer capabilities with Stripe. Fidelity Stock TransferSM, a new business incubated in Fidelity Labs and launched in 2024, reached a major milestone with its first IPO client. This business offers a unique digital-first transfer agent solution for publicly traded companies and those going public.
Fidelity was an early adopter of crypto. We started bitcoin mining in 2014 and launched our first commercial offering in 2017. This year, we expanded our digital assets offerings and capabilities with the launch of Fidelity Crypto for individual retirement accounts (IRAs), a Solana coin offering, Fidelity Solana Fund (FSOL), and an OnChain share class for Fidelity® Treasury Digital Fund (FYOXX). Fidelity Digital Assets® also enhanced the retail investor experience by rolling out deposit and withdrawal transfers for all eligible Fidelity Crypto® accounts.
Across all of our businesses, we are focused on quality market share growth. Fidelity’s Health Savings Account (HSA) achieved the leading market share position and is the fastest-growing HSA offering in the industry. In 2025, we surpassed 50 years of offering IRAs to our retail customers, and Fidelity remains the market leader in the IRA category. The company also continues to be recognized for our brokerage and wealth management products and services with multiple awards for our online brokerage platform, customer support, financial planning, and trading capabilities.
Throughout the company’s history, our investments in technology have fueled our growth and customer service capabilities. In particular, Fidelity’s brokerage and wealth, custody and clearing, and workplace benefits businesses have benefited from our home-grown trading, recordkeeping, and wealth management platforms. We continued to modernize and update these systems in 2025 to give us the operational scalability and stability needed to provide timely and personalized end-to-end service.
A key part of our ability to deliver outstanding customer service when market volatility spikes has been our technology platform modernization initiatives that give us the scale and flexibility to handle higher volumes, increase the speed of upgrade cycles, and dynamically respond to cyber events to protect customer data. We will continue to prioritize technology initiatives that help us advance digital capabilities, simplify our technology ecosystem, and protect the firm and our customers.
Over the past decade, Fidelity has had tremendous gains in revenue, headcount, assets under administration, and customers. This strong financial and operating performance gives us the ability to continually reinvest at high levels in our business. Our financial strength also gives us the resources to deliver exceptional service to every customer and to fortify our leadership positions across our key markets. We are well positioned for continued organic growth.
Thank you to all our customers and clients for having confidence in Fidelity.
Abigail P. Johnson
Chairman and Chief Executive Officer
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